Hotel Front Desk Training Checklist

Evaluate the guest rooms and check if the mattresses are still firm and if the bedspreads are free from rips and stains.
Hotel front desk training checklist. See you around and. Hotel front desk training checklist circa 2015 by doug kennedy. Staff well groomed uniformed name tagwas present. Daily tasks list checklist bell desk all shifts hits.
Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee. Assess how your staff handles issues or complaints. Front desk services audit checklist for guest arrival experience. Check if all hotel areas and facilities are clean organized and in good working condition.
Front desk services audit check list for check in process. Take a moment to review these steps to improve front office organization. 39 types of sandwiches classification of sandwich 10 types of trolley used in food and beverage service. Schedule this course program class for delivery onsite.
3619 daily tasks list checklist concierge afternoon shift hits. Was made within 5 feet. Difference between hotel and motel front desk high balance credit limit report. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates.
Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop. Security staffing audit checklist crime prevention security equipments handling emergency situations etc. Formats hotel sop s staff training tips job descriptions and more. All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line.
Guest was acknowledged with eye contact and smile within 10 feet. Staff was present and visible at the main entrance waiting to receive and welcome all guests. Front desk sop hotel staff training hotel staff job description front office training. Contents introduction 3 front desk duties 4.
It will not only have an immediate and visible impact on your team morale and guest satisfaction scores but it will also assist in keeping the entire property running smoothly. Staff maintained focus on guest was not distracted. Training hotel front office staff do s and don t for front desk agent or front desk staff. Today s news automatically receive your food products and update your costs in seconds with clear sky software s interface to cheney brothers.
Latest hotel staff training. Training tips for all hotel departments. Staff did not eat drink smoke or chew gum. Take or attach photos of the process.
For a hotel front desk team organization is critical to ensure staff and guest satisfaction.